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Reissuing your Digital Certificate
You would generally need to reissue your Digital
Certificate in the event that
- you lose your Private Key,
- you lose your Private Key Passphrase,
- your Private Key file gets compromised due to the server being hacked,
- you wish to make changes to the domain name for which you have issued a
Digital Certificate - This could be because of
- Host name was left out when the Key/CSR pair was generated on the server (For
example, the Private Key/CSR pair was generated on the server for yourdomain.com but domain name being secured is www.yourdomain.com).
- Incorrect host name filled in when the Key/CSR pair was generated on the
server (For example, the Private Key/CSR pair was generated on the server for secure.yourdomain.com but domain name being secured is
shoppingcart.yourdomain.com).
- Host name changes, provided that the top-level domain name remains the same
(For example, the Certificate was requested for secure.yourdomain.com but the
secure area is now being moved to shopping.yourdomain.com).
- you wish to change the Web Server Software Platform where your Digital
Certificate has been installed - This could be because of
- Incorrect server software was selected during the enrollment process
- Moving to a different ISP or Hosting Company
- your Organizational Unit changes.
IMPORTANT
- You may reissue your Digital Certificate at
anytime prior to its Expiry. However, the Certificate status should be
Issued.
The Certificate status is displayed in the Last Certificate Status
field under Order Information section in the Order Details view.
Click here to
read how to reach the Order Details view >>
- You may normally reissue your Digital Certificate:
- only thrice during the initial 30 days of the Certificate being issued,
and
- only twice during the remaining lifespan of the Certificate.
If you have exceeded the limit within one of these periods, you need to
contact Support at support@creativ-eras.com
to manually assist you to get additional reissue(s).
- If Privacy Protection is enabled for the domain name, it needs to be
disabled while reissuing the Digital Certificate.
Privacy Protection may be enabled again once the Certificate has
been reissued.
Click here to
read how to enable/disable Privacy Protection >>
- While reissuing a SSL123 Certificate, you must ensure that your Company
and domain name details haven't changed since the original details at the
time of issuing.
- A Digital Certificate will not be issued to:
- a national or resident of Cuba, Iran,
Sudan, North Korea, or Syria or any other country where such use is
prohibited under United States export regulations, or
- anyone on the United States Treasury
Department's list of Specially Designated Nationals or the United States
Commerce Department's Table of Denial Orders.
Follow the below mentioned process to reissue your Digital Certificate from
your Control Panel:
- Login into your Control Panel, search for
the Digital Certificate and proceed to the Order Details view.
Click here to find
instructions to accomplish this >>
- Click the Reissue Certificate link.
- Provide the following details:
- Reissue Email Address - The Admin and Technical Contact Email Address
specified at the time of Certificate Enrollment would be displayed here. Choose one of them as the Reissue Email Address.
The reissued Certificate would be sent to this email address.
- Software Type - Select the Web Server software on which your
website/domain name is hosted. The options available are IIS and Other.
IMPORTANT
- If your website/domain name is hosted on
Windows server, you need to choose the software type as IIS.
- If your website/domain name is hosted on
Linux server, you need to choose the software type as Other.
- Certificate Signature Request - Provide a Certificate Signature Request in the text box.
Click here to read how to generate a CSR >>
- Click the Reissue
Certificate button.
Once thawte reissues your Certificate, you may
retrieve the same from within your Control Panel and install the same on your
web server.
Click here to
find instructions on how to check the status of your Digital Certificate and retrieve
your reissued Digital Certificate >>
Click here to read how to install your Digital Certificate on your web server >>
IMPORTANT
- In case your reissue request is rejected and the Digital
Certificate is Revoked by thawte, then
- you will not be eligible for a refund, and
- you need to delete the Digital Certificate.
Click here to know how to
delete a Digital Certificate Order >>
- If you have secured multiple servers
through Additional License(s) purchased for a Digital Certificate and the
Digital Certificate gets reissued, you need to install the reissued
Certificate on all the servers. However, you will not be required to purchase
Additional License(s) for the reissued Certificate.
Click here to read about Additional Licenses in detail >>
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